Who Operates lb77
lb77 is an online gaming platform serving players in Bangladesh. This Privacy Policy explains what personal information lb77 collects when you create an account, make deposits via bKash or Nagad, play games, or contact our support team. It also tells you why we collect that information and what choices you have.
By registering at lb77 and using any part of the platform, you confirm that you have read this policy and accept how we handle your data.
Information We Collect
We only collect information that we genuinely need to run the platform safely and comply with applicable rules. The table below summarises the main categories.
| Category | Examples | Collected When |
|---|---|---|
| Account details | Full name, date of birth, username, password (hashed) | Registration |
| Contact details | Mobile number, email address | Registration, support requests |
| Identity documents | National ID Card (NID), Passport, Driving Licence | KYC verification before first withdrawal |
| Financial data | bKash / Nagad / Rocket / Upay / Bank account number, transaction records | Deposits and withdrawals |
| Gameplay data | Bets placed, games played, session times, win/loss history | Active play |
| Device and technical data | IP address, device type, browser, OS version | Every session |
| Communications | Live chat transcripts, emails, support tickets | When you contact us |
We do not collect sensitive data such as ethnicity, religion, or biometric information. We do not purchase data lists from third parties.
How We Use Your Information
The information we hold is used for specific, defined purposes. We do not sell your data to advertisers or marketing companies.
Running your account
We need your contact and account details to process registrations, handle logins, and let you make deposits and withdrawals through bKash, Nagad, Rocket, Upay, and Bank Transfer. Without these details the platform cannot function for you.
Fraud prevention and security
Device data and transaction records help us detect unusual activity, block duplicate accounts, and protect the platform from money laundering. This work is ongoing throughout your time with lb77.
Improving the platform
Aggregated, anonymised gameplay data helps us decide which games to add, how to adjust the mobile app, and where to improve our live chat response times. Individual players are never identified in this analysis.
Responsible gaming
Session length and betting patterns are monitored so that our team can identify players who may need a spending limit or a cooling-off period. This is an obligation lb77 takes seriously, not an automated marketing tool.
Marketing communications
If you opted in during registration, we may send you information about reload bonuses, cricket match promotions, or new game launches. You can unsubscribe at any time by contacting live chat or updating your account preferences.
Legal Basis for Processing
We process your data under one of the following grounds depending on the activity:
- Contract performance — processing your deposit and withdrawal instructions, managing your account.
- Legal obligation — identity verification (KYC), anti-money-laundering checks, transaction record-keeping.
- Legitimate interests — fraud detection, platform security, responsible gaming monitoring.
- Consent — marketing messages (you can withdraw consent at any time).
Sharing and Disclosure
lb77 does not sell or rent your personal information. We share data only in the following limited situations:
- Payment processors — bKash, Nagad, Rocket, Upay, and bank partners need transaction data to process your funds. Each processor operates under its own privacy terms.
- Game providers — PG Soft, Sexy Gaming, Red Tiger, Pragmatic Play, Habanero, CQ9, and Spribe receive an anonymised player token to run their game engines. They do not receive your name or mobile number.
- Technology infrastructure — hosting providers and security vendors process data on our behalf under strict confidentiality agreements.
- Legal requirements — we will disclose data if required by a valid legal process or to prevent serious harm.
How Long We Keep Data
We retain personal data for as long as your account is active and for a period afterwards to meet legal obligations. The general schedule is below.
| Data Type | Retention Period |
|---|---|
| Account and identity records | 5 years after account closure |
| Financial transaction records | 5 years after each transaction |
| Gameplay logs | 2 years after each session |
| Support communications | 2 years after each conversation |
| Device and IP logs | 12 months |
| Marketing consent records | Until consent is withdrawn, then 1 year |
When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to you.
Security Measures
We use industry-standard measures to protect your data at every stage.
- All connections between your device and lb77 servers are encrypted with TLS.
- Passwords are stored as salted hashes — lb77 staff cannot see your password in plain text.
- Access to personal data is restricted to staff who need it for their role, and all access is logged.
- Financial data related to bKash, Nagad, and other payment channels is never stored in full on our servers; only the reference tokens provided by the payment processor are kept.
- Our infrastructure is monitored around the clock for unusual access patterns.
No system is completely immune to attacks, but we update our security practices regularly and respond to any incident promptly.
Identity Verification (KYC)
lb77 requires identity verification before your first withdrawal. This process protects everyone on the platform and helps us comply with anti-money-laundering obligations.
Accepted documents
You can submit any one of the following: National ID Card (NID), Passport, or Driving Licence. The document must be valid and show your full legal name and date of birth.
Review timeline
Our team reviews KYC submissions within 24 hours. Once approved, future withdrawals are processed within approximately 13 minutes. Documents are stored securely and are used only for verification purposes.
Why we ask
Verification confirms that you are aged 18 or over, that the account belongs to you, and that your withdrawal destination matches your identity. This protects you from account misuse and meets our legal obligations.
Cookies and Tracking
lb77 uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how the site is used. We do not use advertising tracking pixels from social media companies.
Types of cookies we use
- Session cookies — essential for keeping you logged in during a visit. These expire when you close your browser.
- Preference cookies — remember your language and display settings across visits.
- Analytics cookies — anonymised data on page visits and feature usage, used to improve the platform. No personal identifier is included.
You can disable cookies in your browser settings, but doing so will prevent you from staying logged in and may affect site functionality.
Your Rights Over Your Data
Regardless of where you are based in Bangladesh, lb77 respects your right to control your personal information.
- Access — you can request a copy of the personal data we hold about you.
- Correction — if any detail is wrong, contact live chat and we will correct it.
- Deletion — you can ask us to delete your data. We will do so unless a legal obligation requires us to keep it (for example, financial records).
- Restriction — you can ask us to stop using your data for certain purposes while a dispute is resolved.
- Portability — you can request your account and transaction data in a structured, machine-readable format.
- Withdraw consent — if processing is based on your consent (such as marketing), you can withdraw it at any time without affecting your account.
To exercise any of these rights, contact lb77 via the 24/7 live chat. We will respond within 30 days.
Updates to This Policy
lb77 may update this Privacy Policy from time to time to reflect changes in the platform, payment methods, or applicable rules. When we make a material change, we will post the updated policy on this page with a revised date at the top, and we may notify you by mobile or email if the change significantly affects how we use your data.
Continuing to use lb77 after a policy update means you accept the revised terms. If you disagree with a change, you can close your account by contacting live chat.
Contact and Complaints
If you have any question about this policy, or if you believe your data has been handled incorrectly, please reach out to us directly.
- Channel: lb77 24/7 Live Chat (available on the website and in the lb77 app)
- Response time: we aim to respond to data-related queries within 48 hours
We take every complaint seriously. If you are not satisfied with our response after raising it with us directly, you have the right to escalate the matter to a relevant data protection authority in your jurisdiction.